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Returns and Refunds Policy

323.TV™ has deployed thousands of conference systems. Our company takes great pride in customer satisfaction, and we are eager to address the occasional issue that may arise.

All sales are final, unless the following conditions apply:

  • If you believe that you received a defective item (DOA), please contact a 323.TV™ representative within five business days of receipt to identify the unit’s problem. If it is determined that the equipment is not working properly, 323.TV™ will pay the return shipping costs and send a replacement, once the original item has been received at our facility. If a replacement is unavailable, a full refund will be issued in the amount of the purchase price and shipping.
  • If you believe that you received the wrong item, please contact a 323.TV™ representative within five business days of receipt. If it is determined that the incorrect product was shipped, 323.TV™ will pay the return shipping costs and send a replacement, once the original item has been received at our facility. If a replacement is unavailable, a full refund will be issued in the amount of the purchase price and shipping.

If an item was damaged in transit:

  • Inspect all Shipments for damage right way.  If you believe that the item or package was damaged during the shipping process, please notify the carrier immediately. Then contact a 323.TV™ representative for additional insurance claim instructions.  Be sure to keep all boxes and packaging.  The carrier may need to inspect it for the claim process.

To make a return:

  • To make Return Merchandise Authorization (RMA) arrangements, please contact Jared Clarke at 913-422-0899. A return request may also be submitted via e-mail at Sales@323.tv.
  • Please include the product serial number; the 323.TV™ invoice number and complete contact information (name, e-mail and phone number). Any concerns after five business days will be covered by the 323.TV™ one-year warranty policy.