Our Simple 30 Day Return Policy

If you are not completely satisfied with your purchase, you may return your order within 30 days of purchase date for a full refund.

Our 30 day return policy with no restocking fees applies to all items we sell except custom built and special order items. Custom built and special order items are returnable, but impose a 15% restocking fee. If it is a special order item, it will be clearly listed on the product page.

Simply submit your return request within 30 days from order date to be eligible for return, you then have 10 days after your return request is approved to return the item for a refund. 

Please note that you are responsible for all return shipping charges unless the item is defective or damaged.

Return Eligibility

All returns must be in new condition, and in their original unaltered box. If these conditions are not met then a 15% restocking fee could be imposed, or the product could be refused and sent back to sender. 323.tv can only refund the original purchase price, shipping fees are nonrefundable.

If an item was damaged in transit:

  • Inspect all shipments for damage right way.  If you believe that the item or package was damaged during the shipping process, please notify the carrier immediately. Then contact a 323.TV™ representative for additional insurance claim instructions.  Be sure to keep all boxes and packaging.  The carrier may need to inspect it for the claim process.

To make a return:

  • To make Return Merchandise Authorization (RMA) arrangements, please contact our customer service at 913-422-0910. A return request may also be submitted via e-mail at Sales@323.tv.
  • Please include your complete contact information, the order number or 323.tv invoice number, the item and quantity you would like to return as well as the product serial numbers if applicable.