FAQ about Polycom Touch Control

What Polycom HDX systems are compatible with the Polycom Touch Control?
HDX 4500, HDX 6000, HDX 7000, HDX 8000, HDX 9000

What Polycom Real Presence Group systems are compatible with the Polycom Touch Control?
Group 300, Group 500, & Group 700

Can you use your Polycom HDX IR Remote and the Polycom Touch Control on the same HDX system?
No, once you pair the HDX Touch Control to the HDX, you can no longer you’re the HDX’s IR Remote. Store the HDX IR Remote somewhere for safekeeping later.

How do you power the Polycom HDX Touch Screen?
You have 2 ways to power the Polycom Touch Control. It is powered by POE either through the clients POE enabled environments switch or by a power injector (Sold Separately) in Non-POE environments.

What is included with the Polycom HDX Touch Control?
The Polycom Touch Control itself, it’s stand(removable) , RJ45 LAN cable, & USB cable (for content from a laptop).

Is the Polycom Touch Control a truly intuitive solution for accelerating Unified Communications (UC) and video collaboration throughout your organization?
Yes! The Polycom® Touch Control graphical interface solution is a highly-intuitive touch screen device that enables users to quickly initiate video conferences, free from complicated interfaces or technical support. By expanding user adoption of collaboration and allowing participants to focus on their meeting, the Polycom Touch Control solution accelerates your return on investment in telepresence and video solutions while making your organization more productive and efficient.

Can I Video Conference with confidence with the Polycom Touch Control?
The Polycom Touch Control interface is ideal for enterprises, educational institutions, healthcare organizations, and any other group requiring faster and more efficient real-time collaboration. Featuring a high-resolution display that provides simplified navigation and menu selection, the Polycom Touch Control solution allows users to control all aspects of their conference experience, including finding colleagues, placing calls and sharing content.

Users can easily connect to one another using a shared address book, on-screen keypad, and calendar entry. For quick access to room information, the Polycom Touch Control communicates with the Polycom HDX® and RealPresence® Group Series room telepresence solution which can be integrated with Microsoft® Exchange software to provide complete location detail.

The Polycom Touch Control offers multiple options for sharing content, enabling users to share their PC or MAC desktop via direct USB connection to the Touch Control, via VGA/DVI connection to the video codec or share content directly from USB flash drive connected to the Touch Control.

Usability of the Polycom Touch Control?
• Touch control on 7-inch screen
• Tap and touch control to access call controls and administrative menus
• SoundStructure Mode
– Dialing
– Volume Controls
• Intuitive menus
– Layout Manager
– Camera Control
– Dialing & Directory
– Administration

Does the Polycom Touch Control need to have certain software in order to pair with an Polycom HDX?
Yes, please see chart below:

HDX Version 3.1.5 – Touch Control Version 1.11.0
HDX Version 3.1.4 – Touch Control Version 1.10.0
HDX Version 3.1.3.2 – Touch Control Version 1.9.0
HDX Version 3.1.2 – Touch Control Version 1.8.0
HDX Version 3.1.1.3 – Touch Control Version 1.7.0
HDX Version 3.1 – Touch Control Version 1.6.0
HDX Version 3.0.5 – Touch Control Version 1.5.0
HDX Version 3.0.4 – Touch Control Version 1.4.0
HDX Version 3.0.3 – Touch Control Version 1.3.0
HDX Version 3.0.2 – Touch Control Version 1.2.0
HDX Version 3.0.1 – Touch Control Version 1.0.3

Physical Characteristics of the Polycom Touch Control?
• Polycom Touch Control with removable stand
• 7.25” (W) x 5.5” (D) x 1 – 1.75” (H)

Technology built into the Polycom Touch Control?

• Capacitive touch screen
• Direct API command through network

What are some of the Benefits of owning a Polycom HDX Touch Control?
• Reduced video conferencing learning curve and increased user adoption through a highly intuitive interface
• Improved user experiences through one-touch control
• Collaboration through seamless integration with Polycom HDX®, RealPresence® Group Series room telepresence systems, Polycom® RMX® platforms, Polycom SoundStructure® systems, and Polycom OTX™, RPX™ and ATX™ immersive telepresence solutions

What Polycom products, systems, and platforms does the Polycom Touch Control work with?

The Polycom Touch Control is designed to work with the Polycom HDX, RealPresence Group Series, Room Telepresence Systems, Polycom RMX platform, Polycom SoundStructure systems, and Polycom OTX, RPX, & ATX Immersive Telepresence Solutions.

Is the Polycom Touch Control Easy to use and deploy?

Yes! The Polycom Touch Control device leverages Power Over Ethernet (PoE) for clutterfree connectivity. Individual Polycom Touch Control devices can be easily paired and dedicated to any network-connected HDX or RealPresence® Group Series room telepresence system. Polycom Touch Control devices can be deployed in an identical configuration to provide users with a consistent experience regardless of environment, or devices can be individually tailored to unique workflows.