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FAQs about Polycom HDX 9000 series

323.tv answers many Frequently Asked Questions about the Polycom HDX series.

The Polycom HDX 9000 series were the first high definition systems in the Polycom product line and are designed for large conference room integration.

Question #1 What maximum video resolutions are available with the Polycom HDX 9000 series?
Answer: The Polycom HDX 9000 series supports up to 720p60 and 1080p30.

Question #2 What is 720p60 resolution? 

Answer: 720p60 (60 frames per second) offers the highest motion resolution possible. Progressive scanning reduces the need to prevent flicker by filtering out the fine details, so sharpness is much closer to 1080i than the number of scan lines would suggest.

Question #3 Which Polycom HDX 9000 system supports 720p60 and 1080p?  
Answer: A new Polycom HDX 9000 platform will begin to ship in the second quarter of 2010. There will be two different models of Polycom HDX 9000.

Question #4 What models are available with the Polycom HDX 9000 series?
Answer: There are two models.

The Polycom HDX 9000-720 (up to 720p60 capability) which includes: the HDX 9000 codec, a Polycom EagleEye camera, HDX remote control, cables, People+Content, PPCIP, People on Content and 6M line rate, point-to-point.

The Polycom HDX 9000-1080 (up to 1080p30 capability) which includes the HDX 9000 codec, 1080 license, remote control, cables, People+Content, PPCIP, People on Content and 6M line rate point-to-point.

Question #5 Are the Polycom HDX 9004 and Polycom HDX 9002 systems available?
Answer: Yes, these two models are available. The information found in this FAQ only pertains to the Polycom HDX 9000-720 or Polycom HDX 9000-1080 models.

Question #6 What call speeds are needed to achieve different Polycom HDX 9000 video resolutions?  
Answer: 4C/SIF30 from 128 kbps; 4C/SIF60 from 512 kbps; 720p30 – from 512 kbps; 720p60 – from 832 kbps; 1080p – from 1024 kbps.

Question #7 What Polycom software revision (rev) is needed to achieve the highest video resolutions at the lowest call speeds?
Answer: The minimum software revision is Polycom HDX 2.6.

Question #8 What Polycom HDX camera settings are needed to achieve 720p60 and 1080p?
Answer: With the Polycom HDX 1080p camera – set the device to Sharpness; with the Polycom HDX 720p60 camera – set it to Motion.

Question #9 How many camera inputs does the Polycom HDX 9000 series support?
Answer: Four total camera inputs (two HDCI, one DVI-I, and one Component).

Question #10 Will the Component video input support devices like a Blu-ray player?
Answer: Yes. A user can utilize the included HDCI to Component break-out cable or direct to component DVD inputs. If audio is needed, audio may be connected through the AUX Audio input.

Question #11 How many displays does a Polycom HDX 9000 support?
Answer: Three total displays are supported: two DVI-I, and one Composite (BNC).

Question #12 How many microphone arrays does a Polycom HDX 9000 support?
Answer: A total of four HDX microphone arrays are supported. This includes a combination of ceiling mics, table top and a Polycom SoundStation IP 7000 conference phone.

Question #13 Does the Polycom HDX 9000 support ISDN/V.35/PRI?
Answer: Yes, the Polycom HDX 9000 supports these through the optional network adapters.

Question #14 Does the Polycom HDX 9000 People+Content (H.239) feature support High Definition?
Answer: The entire Polycom HDX Series uses H.239 People+Content. When using a minimum of 1024 kbps bandwidth, both people and content will be displayed in high definition.

Question #15 Does People+Content (H.239) run at a full frame rate with the Polycom HDX 9000 series?
Answer: Yes, People video can run at 1080p30 or 720p60 and Content video can transmit up to 720p30.

Question #16 What PC resolutions does a Polycom HDX 9000 support for H.239 and People+Content?
Answer: The Polycom HDX 9000 series supports resolutions up to 1680×1050.

Question #17 What options are available for the Polycom HDX 9000 series?
Answer: A MultiPoint Plus 4-way option is available, which makes the Polycom HDX 9000 series capable of High Definition Continuous Presence.

Question #18 Does a Polycom HDX 9000 support API commands and serial control?
Answer: Yes. The Integrator’s Reference Manual for the HDX Series documents over 200 supported commands designed to enable flexibility and customization in integrated rooms. These commands are accepted either through a Telnet interface or via an IR interface.

Question #19 Does the Polycom HDX 9000 integrate with Microsoft OCS?
Answer: Yes. The Polycom HDX video system can register to the server and have similar functionality as an OCS client – from directory to one-touch dialing.

Question #20 Does the Polycom HDX 9000 support Dual Monitor Emulation (DME)?
Answer: Yes, the Polycom HDX 9000 supports DME. However, when in a call and sharing content, the Polycom HDX will only display far-end video and content Near-end video will not be displayed.

Question #21 What is Live Music Mode on the Polycom HDX 9000 series?
Answer: This feature, when enabled, transmits audio using a configuration that reproduces live music picked up by microphones more faithfully. For example, noise suppression and automatic gain control are disabled when this setting is enabled.

Question #22 What cameras are supported by the Polycom HDX 9000 series?
Answer: The following cameras are supported by the Polycom HDX 9000 series:

  • Polycom EagleEye, Polycom EagleEye View and Polycom EagleEye 1080
  • Polycom PowerCam Plus
  • Polycom PowerCam
  • Sony EVI-D30/31
  • Sony EVI-D70
  • Sony EVI-D100
  • Sony BRC-300
  • Elmo PTC-100S/110R/150S/160R
  • Canon VC-C50i
  • Sony BRC-H700
  • Sony EVI-HD1

Question #23 What is the maximum length of the Polycom HDX 9000 series camera cable?
Answer: When used with a Polycom EagleEye camera, the main camera cable with the Polycom HDX 9000 can be extended 250 feet using an analog component HDCI pin out.

If a second Polycom EagleEye camera is used, an optional power supply must be used.

Question #24 Are there furniture options available for the Polycom HDX 9000?
Answer: No.

Question #25 What options are available for the Polycom HDX 9000 with audio reinforcement, mixing, and amplification in an integrated conference room?
Answer: The Polycom SoundStructure series is the preferred choice of professional integrators in this conference room setting.

Question #26 Where can I find out more about a Polycom HDX 9000 series model?
Answer: Click here for the Polycom HDX 9004 XLP product page