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Key Takeaways

    1. CloudConnect is the next-generation video interoperability solution offered by Poly and Pexip, replacing the legacy RealConnect service.
    2. A previously premium add-on, One Touch Dial is now included with the base license. One Touch Dial allows for meeting invitations on your Teams Room calendar to show up on the device interface for simple one touch to join meetings.
    3. RealConnect is available until 7/31/23 – the new CloudConnect service is about three times more costly than its predecessor. It’s good time if you are considering using Microsoft Teams with your Poly equipment to purchase a RealConnect license or consider upgrading to a native Microsoft Teams solution.

Read more about Poly CloudConnect below.

Learn about Poly's CloudConnect Service powered by Pexip

In the world of unified communications, innovation and progress are constant companions. As we embrace the evolving landscape of remote collaboration, Poly and Pexip, two industry-leading providers, have joined forces to introduce their groundbreaking new service called CloudConnect. With CloudConnect, organizations can seamlessly transition from the legacy RealConnect service, which will cease operation on July 31, 2023. This article explores the features and benefits of CloudConnect, highlighting its key differentiators and the advantages it brings to businesses.

The Transition from RealConnect:

RealConnect has long been recognized as a reliable and efficient video interoperability solution, allowing users to connect and collaborate across various video conferencing platforms. However, as technology advances and demands grow, Poly and Pexip recognized the need for a more robust and comprehensive solution to meet the evolving needs of organizations worldwide. CloudConnect serves as a natural successor, leveraging the strengths of RealConnect while introducing a range of new features and improvements.

What Does CloudConnect Offer?

  1. Scalability and Flexibility: One of the key advantages of CloudConnect is its scalability. It caters to organizations of all sizes, from small businesses to large enterprises, accommodating a growing workforce with ease. Whether you have a few conference rooms or a global presence, CloudConnect can adapt to your needs.
  2. Simplified Deployment: Setting up CloudConnect is straightforward, thanks to its intuitive deployment process. The service is designed to minimize disruptions and ensure a smooth transition from RealConnect. With guided migration tools and expert support, organizations can quickly onboard CloudConnect without compromising productivity.
  3. Advanced Management and Analytics: CloudConnect offers powerful management and analytics capabilities, allowing administrators to gain valuable insights into usage patterns, call quality, and overall system performance. These analytics help identify areas for improvement and optimize the collaboration experience across the organization.
  4. Enhanced Security and Compliance: Security is paramount in today’s digital landscape. CloudConnect prioritizes data protection and compliance by implementing robust security measures. It adheres to industry best practices and regulatory standards, ensuring that sensitive information remains secure during video conferences.
  5. 24/7 Customer Support: Poly and Pexip understand the importance of uninterrupted collaboration. CloudConnect is backed by a dedicated customer support team, available round-the-clock to address any technical issues or questions that may arise. Their expertise ensures a reliable and hassle-free video conferencing experience.


As we bid farewell to RealConnect, Poly and Pexip’s CloudConnect emerges as a powerful and comprehensive video interoperability solution for organizations. With its expanded platform compatibility, scalability, simplified deployment, advanced management and analytics, enhanced security, and 24/7 customer support, CloudConnect offers an unparalleled collaboration experience.

The transition to CloudConnect marks a significant step forward in the evolution of unified communications. Organizations can embrace this new service with confidence, knowing they are leveraging cutting-edge technology to connect and collaborate seamlessly in the modern workplace. Say hello to the future of video conferencing with CloudConnect, where collaboration knows no boundaries.

Poly Interoperability Services


Starting at $799


Starting at $1,783

Native Teams Solutions - No RealConnect or CloudConnect Service Required

Focus MTR Kit

The Poly Studio Focus Room Kit is perfect for smaller meeting spaces that want the best collaboration experience.

S/M Room MTR Kit

The Poly Studio S/M Room Kit is perfect for small to mid sized spaces that want the best collaboration experience.

Large MTR Kit

The Poly Studio Large Room Kit is perfect for large meeting spaces that want the best collaboration experience.

Poly Studio X30

The Poly Studio X30 is an all-in-one video bar for huddle rooms and small conference rooms.

Poly Studio X50

The Studio X50 is an all-in-one video conferencing bar for medium rooms that runs Microsoft Teams and Zoom natively.

Poly G7500

The Poly (Polycom) G7500 is a 4k Ultra-HD Video Conferencing System with premium video, voice, and presentation technology.

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